SD - Process Analyst I

Description

SafetyDocs, a leader in safety solutions and regulatory document management, is seeking a committed, organized, and proactive Process Analyst I to join our team. If you are passionate about efficiency and wish to work for a company that values professional development, this may be the ideal opportunity for you. The professional will be responsible for supporting customers in using the SafetyDocs platform, delivering system usage training, organizing documents, tracking pending items, and ensuring information on the platform remains up to date. Maintaining direct contact with customers to provide operational support and contribute to continuous process improvement will also be essential. **Responsibilities:** * Upload and organize files/documents on the SafetyDocs platform; * Manage deadlines and track document-related pending items with customers; * Provide operational support to customers using the platform; * Deliver basic SafetyDocs platform training to users; * Support customers in organizing and monitoring information within the system; * Monitor platform-generated automatic alerts and notifications; * Validate basic registration information (CNPJ, address, and dates); * Flag operational inconsistencies to the internal team; * Support operational routines related to customer service; * Participate in operational tasks and area projects as required. **Requirements:** * Basic Office suite proficiency and ease of use with systems; **What we expect from you:** * Organization and attention to detail; * Proactivity and sense of responsibility; * Strong verbal and written communication skills; * Customer service aptitude, with an empathetic and solution-oriented attitude; * Ability to work collaboratively across teams and departments; **Preferred qualifications:** * Knowledge of document management, facilities, real estate legalization, and intermediate or fluent English; **Benefits:** * CLT position \- 100% remote work; * Meal allowance; * Food allowance; * Health and dental insurance; * Life insurance; If you meet the requirements and are motivated to contribute to SafetyDocs' success, please send your updated resume! Join SafetyDocs and become part of a team committed to excellence and safety. We look forward to receiving your application!