Sales Operator

Description

Job Summary: We are looking for an attentive Sales Operator to conduct active or receptive online contact with customers, following scripts and presenting Brisanet's products or services. Key Highlights: 1. Attentive professional who delights customers 2. Collaborative environment that values development 3. Protagonist of your own career We are seeking a **Sales Operator** to conduct active or receptive online customer contact via digital channels. Follow customer service scripts/procedures. Present information about the company’s products or services. If you are an attentive professional who delights customers and possess a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-related performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Conduct active or receptive online customer contact via digital channels; * Present information about the company’s products or services; * Conduct retention calls targeting customers seeking cancellation prior to installation; * Perform budget audits; * Create and/or update customer registrations in systems; * Follow customer service scripts/procedures. **Requirements and Qualifications** * Completed high school education; * Skills in sales techniques, negotiation techniques, and customer prospecting and retention, plus basic computer knowledge, customer service, and Digital Marketing; * Basic Computer Skills. **Preferred (not mandatory):** * Completed or ongoing undergraduate degree with at least 1 year of sales experience; * Familiarity with Google tools (Sheets, Docs) and MS Office suite (Word, Excel, PowerPoint). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.