Job Summary: We are seeking a dedicated Remote Technical Support Assistant to deliver high-quality technical assistance and ensure a satisfactory customer experience within a dynamic and collaborative environment. Key Highlights: 1. Working in a dynamic and collaborative environment 2. Focus on efficient problem resolution 3. Opportunity for professional growth and training Open Position: Remote Technical Support Assistant We are looking for a dedicated professional with technical skills to join our team as a Remote Technical Support Assistant. If you have experience in technical support and enjoy efficiently solving problems, this is the perfect opportunity for you. About the Position: As a Remote Technical Support Assistant, you will be responsible for delivering high-quality technical assistance to our customers. Your role will be critical in ensuring that customers have a satisfactory experience with our products. You will work in a dynamic and collaborative environment where clear communication and rapid problem resolution are essential. **Job Responsibilities:** * Handling service requests using incident management tools; * Acting as first-level support, providing solutions to customer issues; * Appropriately escalating unresolved requests to higher support levels; * Updating customer data and preparing activity reports; * Guiding customers throughout the problem resolution process; * Installing and configuring software; * Diagnosing corporate networks; * Providing remote support to systems and monitoring devices; * Providing remote support to end-user computers; * Managing configuration of assets deployed at customer sites; Requirements: - Experience in remote technical support, preferably in video technologies or security systems. - Knowledge of technical problem diagnosis and resolution. - Strong written and verbal communication skills. - Ability to work independently and collaboratively within a team. - Flexibility to work varied hours, including night shifts and weekends, as required. Benefits: - Competitive salary based on experience. - Opportunities for professional growth within the company. - Collaborative and innovative work environment. - Ongoing training for technical skill development. Benefits: VR R$ 35.00 - Bradesco Medical and Dental Assistance - Life Insurance Working Hours: 08:00 to 17:48, Monday through Friday If you are seeking a challenge in an environment that values teamwork and innovation, apply for this position and become part of our team. Join us to help transform our customers’ experience with high-quality products. We look forward to your application so we can discuss how you can contribute to our success. Minimum Education: High School Diploma (Secondary Education) * VR R$ 35.00 * Dental Assistance * Medical Assistance * Life Insurance