Relationship Assistant

Description

Job Summary: As a Relationship Assistant, you will ensure comprehensive, prompt, and effective support to students, fostering a positive experience and efficiently addressing their needs. Key Highlights: 1. Focus on student support, resolving issues promptly and with high quality. 2. Collaboration with support teams to optimize solutions for students. 3. Proactive outreach to students to ensure satisfaction and facilitate procedures. We stand alongside physicians throughout their entire journey and seek individuals who resonate with our purpose, values, and culture to join our team. Let’s transform healthcare together—with those who embrace medicine as their vocation! This is an open position in the **Continuing Education** division, offering a **hybrid work arrangement in São Paulo/SP.** By assuming the role of **Relationship Assistant** at Afya, your primary objective will be to deliver comprehensive, prompt, and effective support to students—enhancing their experience and efficiently resolving their requests while connecting them with the appropriate institutional departments and solutions. **All our opportunities are open to people with disabilities (PwD) and INSS-rehabilitated individuals.** ----------------------------------------------------------------------------------------------------- **Responsibilities and Duties** **HOW YOU’LL TRANSFORM HEALTHCARE DAILY:** --------------------------------------------------- * Respond to student inquiries via phone calls, service tickets, WhatsApp, email, or in person; understand their needs and act promptly to resolve issues, providing feasible solutions efficiently and in accordance with applicable policies and procedures; * Collaborate with support teams when necessary to clarify doubts during customer interactions or to identify optimal solutions aligned with student needs, always adhering to institutional policies and procedures; * Conduct proactive outreach to students to carry out procedures, provide clarifications, or share additional information—acting in line with established procedures and prioritizing student satisfaction; * Utilize virtual platforms such as omnichannel tools for support, negotiations, and directing customers to the appropriate sales channels when needed; Record data in systems, spreadsheets, or logs—including entering information into information systems—to track requests or meet departmental needs. * **Requirements and Qualifications** **WHAT WE SEEK (though we don’t expect any single candidate to fulfill all criteria):** ----------------------------------------------------------------------------------------- * Bachelor’s degree preferred in Administration, Advertising, or related fields; * Experience in collections, preferably within an educational environment; * Familiarity with billing management systems and CRM software; * Strong negotiation and conflict resolution skills; * Availability to work from 9:00 AM to 7:00 PM Monday–Thursday, and from 10:00 AM to 7:00 PM on Fridays. **Additional Information** **️ PEOPLE ARE OUR GREATEST ASSET—thus, we offer benefits and partnerships for our team.** **See the main ones below:** **For Daily Life:** * Meal allowance / food voucher; * Flexible working hours and remote allocations (for remote positions); * Transportation allowance (for hybrid or in-person positions); **Salary Enhancement:** * Profit-sharing program (PLR); * Multibenefits: Flexible benefit via Flash Card, usable as preferred. **Family, Health & Well-being:** * Gympass / Wellhub; * Psicologia Viva (online platform for psychologist and nutritionist consultations); * Health and dental insurance; * Life insurance; * Extended parental leave (up to 6 months for mothers and 20 days for fathers); * Rede D'Ór: Support and key health information for mothers and babies through a network of accredited nurses; * Birthday Day Off (one paid day off to be taken on your birthday or anytime during your birth month). **Development and Learning:** * Platform with numerous courses to enhance your knowledge (UCA); * Language academy (AIA); * Leadership development program; * Discounts on undergraduate and postgraduate programs offered by Afya’s educational units. **Bonus for Medical Faculty:** * Premium subscription to Afya iClinic and Afya Whitebook **THE LARGEST ECOSYSTEM OF MEDICAL EDUCATION AND PRACTICE SOLUTIONS IN BRAZIL.** The Afya brand was launched in 2019, but our story began much earlier. We emerged from the merger between NRE Educacional—the largest group of medical schools in Brazil, founded in 1999—and MEDCEL, a leading preparatory course provider for medical residency exams. Through rapid growth, we have acquired new educational units over recent years—now totaling over 30 across Brazil—as well as more than 10 startups delivering digital solutions for medical practice—Afya Whitebook, Afya iClinic, Afya Papers, Glic, and Cliquefarma are some brands in our portfolio. Visit afya.com.br to learn more about our history and all the solutions we offer. Afya has been a publicly traded company since 2019, with shares listed on the Nasdaq stock exchange in the United States. In 2023, we also made our shares available on the Brazilian stock exchange, B3. Learn more at ir.afya.com.br. **Our purpose is to transform healthcare together with those who embrace medicine as their vocation.** To achieve this, we rely on a team of 10,000 curious, collaborative, committed, adaptable, and results-driven professionals—from every corner of Brazil, speaking diverse dialects yet united by the same language and shared purpose. If you identify with the Afya way, **join us in transforming healthcare through education and technology**. \#VemSerAfya