RELATIONSHIP AGENT (TEMPORARY POSITION)

Description

Job Summary: Responsible for contacting customers to communicate and guide them regarding the migration of support channels, acting in a consultative manner to ensure a positive experience. Key Highlights: 1. Active contact with customers for communication and guidance 2. Consultative approach to ensure a positive customer experience 3. Clarification of doubts regarding new customer service processes **RESPONSIBILITIES:** Responsible for proactively contacting customers to communicate and guide them regarding the migration of support channels related to contracted products and services. Act in a consultative manner, ensuring a positive experience throughout the entire transition journey, clarifying doubts, providing clear information, and confirming understanding of the new customer service processes.IOS. **Minimum Education Requirement:** High School Diploma (Secondary Education)