Receptionist

Description

Job Summary: Provide nighttime guest service and support, ensuring security, service standards, operational continuity, and financial reliability. Key Highlights: 1. Nighttime guest service and support 2. Guarantee of security and service standards 3. Operational continuity and financial reliability Attend to, receive, and provide support to guests during the nighttime shift, ensuring **security**, **service standards**, **operational continuity**, and **financial process reliability**, through daily auditing of hotel transactions. Work schedule: **12x36** Working hours: 7 a.m. to 7 p.m. MAIN RESPONSIBILITIES **Guest Service and Reception** * Perform guest check-in and check-out * Answer and route telephone calls * Provide information about the hotel, its services, and local tourist attractions * Process reservations and system entries * Monitor guest arrivals and departures * Support administrative tasks at the front desk * Ensure courteous and efficient service **TECHNICAL COMPETENCIES AND SKILLS** * Familiarity with CMNET / TOTVS is desirable * Prior experience in hospitality reception is desirable * Basic computer skills (e-mail, reporting, spreadsheets) **REQUIREMENTS** * Completed high school education (technical or higher education in Hospitality, Tourism, or related fields is desirable) * Previous experience in hotel reception or nighttime auditing (preferred) **ADDITIONAL INFORMATION** * Commission on reservations made * Performance-based bonuses for the unit Employment type: Full-time, Permanent CLT Salary: R$1.600,00 - R$2.000,00 per month Benefits: * Medical assistance * Dental assistance * Education allowance * Basic food basket * Corporate agreements and commercial discounts * Free parking * Meal voucher * Transportation voucher Work location: On-site