Job Summary: Technical support professional for public accounting systems, responsible for training, problem resolution, and system maintenance, ensuring regulatory compliance. Key Highlights: 1. Specialized technical support for public accounting systems 2. System integration and maintenance, ensuring regulatory compliance 3. Opportunity for client visits and continuous training **Description:** Responsibilities **Technical Support:** Provide technical support to clients, including training, problem resolution, and assistance in using public accounting systems. **Guidance and Information Collection:** Assist clients by guiding\-them on correct procedures and collecting relevant information regarding issues or support requests. **Knowledge of Public Accounting Systems:** Possess in-depth knowledge of public sector accounting systems, including budgeting systems, governmental accounting systems, and public management systems. **Technical Problem Resolution:** Identify and resolve technical issues related to accounting systems, including detection and resolution of failures, errors, and integration problems. **Updates and Maintenance:** Ensure systems are updated with the latest software versions and that preventive maintenance is performed regularly. **System Integration:** Work on integrating accounting systems with other tools and applications. **Communication:** Communicate effectively. **Training:** Provide continuous training to users. **Regulatory Compliance Monitoring:** Stay up-to-date with government regulations related to public accounting and ensure systems comply with such regulations. **Emergency Resolution:** Handle emergency situations. **Documentation:** Develop, update, and review operational and technical manuals for systems. **Data Backup and Restoration:** Knowledge to perform database backup and restoration. **Client Visits:** Conduct periodic or as-needed client visits. **Desired Qualifications:** Requirements Students or graduates in Accounting or related fields. Technical support experience, preferably in public accounting. Knowledge of public accounting routines and systems. Excellent communication skills and ability to work in teams. Ability to support a variety of software and applications required by users in the workplace. Ability to handle pressure and resolve problems effectively. **Driver's License:** Category B, with availability to drive and travel Benefits Meal Allowance Medical Insurance Pharmacy Benefit Dental Insurance Life Insurance Day Off Profit Sharing (PLR) 251218020255659495
João Silva
Indeed · HR
João Silva
Indeed · HR
