Processing Agent

Description

Job Summary: We are seeking a Processing Agent to work in the Visa and Education department, providing customer support, managing documentation, and assisting with application processes. Key Highlights: 1. Remote work in the Visa and Education department. 2. Focus on customer support and immigration process management. 3. Opportunity to work with challenges and organization. **About Immi** Immi, founded in 2012, is a pioneer in visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success chances for each process. **Job Description** We are seeking a **Processing Agent (customer service\+technical)** to work remotely in the Visa and Education department. The ideal candidate is organized, detail-oriented, and enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process, and subsequently outlining application steps; * Provide customer support via e\-mail and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary analysis of received documentation and advise customers on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal application strategy for each client’s process; * Prepare application materials, such as checklists, questionnaires, homework assignments, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions for process\/department KPIs; * Participate in company-organized alignment meetings and training sessions; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in visas and immigration; * Customer relationship experience; * Proven proficiency with Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Knowledge of Google Workspace (Docs, Sheets, Slides); * CRM experience; * Document analysis experience is a plus; * Intermediate English; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in a team; * Self-confidence; * Flexibility to manage and resolve unexpected situations; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Role** Employment Type: CLT Working Hours: Full-time position, up to 44 hours per week, Monday to Friday. Salary: R$ 2\.600,00 Benefits: * Meal allowance or food voucher ($28\.99 per working day of the month); * Health insurance plan, available after probation period; Good luck! Job Type: Full-time\/CLT Compensation: R$2\.600,00 per month Selection Question(s): * Do you have a computer and an appropriate remote work environment? * What is your English proficiency level? Basic, intermediate, or advanced? * Do you have PROVEN experience with immigration services? Education: * Completed undergraduate degree (Mandatory) Experience: * Customer service (Mandatory) Work Location: Remote