Processing Agent

Description

Job Summary: We are seeking a Processing Agent (customer service + technical) for our Visa and Education department, focused on customer support and process organization. Key Highlights: 1. Customer service and support via email and telephone 2. Documentation review and completion of immigration application forms 3. CRM updates and client folder management **About Immi** Founded in 2012, Immi is a pioneer in providing visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success chances in each process. **Job Description** We are seeking a **Processing Agent (customer service\+technical)** to work remotely in our Visa and Education department. The ideal candidate is organized, detail-oriented, enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process and subsequently outlining application steps; * Provide customer support via e\-mail and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary review of received documentation and advise clients on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal application strategy for each client’s case; * Prepare application materials such as checklists, questionnaires, homework, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions regarding process\/department KPIs; * Participate in company-organized and promoted alignment meetings and trainings; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in customer relationship management; * Proven proficiency with Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Familiarity with Google Workspace (Docs, Sheets, Slides); * CRM experience; * Document analysis experience is a plus; * Intermediate English proficiency preferred; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in teams; * Self-confidence; * Flexibility to manage and resolve unexpected issues; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Position** Employment type: CLT (Consolidation of Labor Laws) Workload: Full-time position, up to 44 hours per week, Monday through Friday. Salary: R$ 2\.600,00 Benefits: * Meal or food allowance ($28\.99 per working day of the month); * Health insurance plan, effective after probation period; Good luck! Job Type: Full-Time, Commission-Based Compensation: R$2\.600,00 per month Screening Question(s): * Do you have PROVEN experience in public-facing customer service? * Do you have PROVEN experience analyzing, organizing, and processing visa applications? * Do you have a personal computer and an appropriate space for remote work? Education: * Bachelor’s degree completed (Mandatory) Work Location: Remote