Job Summary: The Process Analyst is responsible for mapping, optimizing, and proposing improvements to internal processes, with a focus on operational efficiency, quality, and automation. Key Highlights: 1. Process mapping and optimization 2. Process automation 3. Implementation of continuous improvements Description: The Process Analyst is responsible for mapping, optimizing, and proposing improvements to the company's internal processes, focusing on operational efficiency, quality, and automation. This role involves analyzing process performance indicators, identifying improvement opportunities, and actively participating in the implementation of solutions, ensuring documentation standardization and compliance with Toca Imóveis guidelines. Responsibilities: * Process mapping and optimization: Conduct detailed mapping of organizational processes, identify bottlenecks, and propose optimizations. * Process automation: Identify automation opportunities and provide technical support for automation initiatives in collaboration with other departments. * Performance analysis: Monitor and analyze process performance indicators (KPIs), proposing adjustments whenever necessary. * Implementation of continuous improvements: Participate in continuous improvement projects and promote a culture of operational efficiency. * Process documentation and updates: Develop, maintain, and control process documentation, ensuring standardization and traceability. * Interdepartmental support: Collaborate with various company departments to facilitate information collection, flow validation, and process integration. * Version and history control: Ensure proper document management, version control, and change history tracking for processes. * Support for strategic projects: Provide technical support to leadership in organizational projects involving process review and workflow structuring. TECHNICAL COMPETENCIES * Education: Completed undergraduate degree in Business Administration, Production Engineering, Management Processes, or related fields; * Experience: Prior experience in process mapping and optimization, continuous improvement, BPM, and process automation; * Required technical knowledge: BPM, process modeling (e.g., Bizagi or similar), automation tools, process performance indicator analysis; * Intermediate-level proficiency: Excel (intermediate to advanced), Google Workspace, process modeling tools (Lucidchart, Bizagi, Draw.io), internal management systems.