Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Job Description: We are looking for a professional to join our team as a PL Customer Service Analyst, focused on B2B customer service, but who also possesses a strong technical background to drive continuous improvement and reduce dependency on the support area. Responsibilities:* Provide customer service and support to B2B clients, understanding their needs and resolving requests effectively and professionally. * Use customer service management tools such as JIRA and Zendesk to log and track requests. * Conduct critical analysis of situations reported by customers, proposing solutions and improvements. * Maintain clear and objective technical communication, with the ability to translate complex issues into accessible terms for customers. * Assist in data analysis using Excel (intermediate to advanced level). * Support database analysis to identify patterns and insights that can optimize customer service and internal processes. * Collaborate closely with other teams, especially the technical team, to develop efficient solutions. Requirements:* Prior experience in customer service, with strong communication and demand management skills (B2B). * Excel – intermediate/advanced. * Experience using tools such as JIRA and Zendesk. * Ability to engage in technical communication and maintain strong client relationships. * Analytical and critical mindset, with effective problem-solving skills. * Bachelor’s degree completed or in progress. Preferred Qualifications:* Knowledge of Business Intelligence (BI) and data analysis. * Education or courses in technology-related fields. Apply now and Vibe with Us!