Operations Support Assistant

Description

Job Summary: This professional will ensure an efficient and satisfactory operation, with a focus on multichannel support, order monitoring, revenue recovery, and integration of new partners. Key Highlights: 1. Multichannel customer service and support 2. Focus on customer satisfaction and failure prevention 3. Order monitoring and revenue recovery Ensure smooth and efficient operations, emphasizing customer satisfaction, failure prevention, order recovery, and activation of new partners. **Main Responsibilities** * Provide multichannel customer service and support (WhatsApp, phone, e\-mail, and app); * Monitor orders and dispatch delivery personnel; * Recover revenue and reactivate establishments; * Update and maintain catalog and pricing hygiene; * Onboard new delivery personnel and establishments; * Record and track performance indicators (KPIs); * Suggest improvements to operational processes (SOPs). **Requirements** * Experience in digital customer service and spreadsheet tools; * Strong written and verbal communication skills; * Organizational skills, empathy, and sense of urgency; * Prior experience with marketplaces, delivery platforms, CRM, or helpdesk systems is desirable; * Familiarity with LGPD is a plus. **Compensation and Benefits** * Fixed salary: **R$ 1\.518,00** * Performance-based bonus and goal achievement incentive (up to R$ 1\.600,00\) * Pharmacy benefit plan * Life insurance Employment type: Direct hire (CLT) Pay range: R$1\.518,00 \- R$2\.500,00 per month Benefits: * Benefit plans and commercial discounts Experience: * Administrative? (Mandatory)