Operations Coordinator

Description

**Main Responsibilities:** Support the establishment and ensure achievement of project objectives; Develop schedules, lead meetings, monitor scopes, deadlines, and critical priorities; Support the Operations Manager in ensuring the required personnel profile is available for the project, analyzing the desired profile and participating in the selection process with the responsible department; Support business areas in understanding the company’s data handling practices and data flows; Attend alignment and guideline meetings with the client; Organize data and generate reports to support decision-making; Conduct negotiations regarding deadlines and deliverables; Support the Operations Manager on open-scope projects; Coordinate the project/team allocation, ensuring adherence to Meta’s governance standards; Disseminate strategies and information to the support team **Requirements:** Proactive approach: Ownership mindset toward tasks—anticipating needs and taking initiative on emerging issues. Clear and assertive communication: Ability to communicate effectively and concisely, both in writing and verbally. Communication will be essential to ensure alignment among team members, clients, and other stakeholders. Daily negotiation skills: Ability to negotiate with team members, clients, and other operational stakeholders, always seeking mutually beneficial solutions. Management of multiple demands: Ability to handle various concurrent tasks and demands, organizing workflows efficiently to ensure timely delivery and expected quality. Proficiency in Microsoft Office suite: Familiarity with Microsoft Office, especially Excel, for data analysis and reporting (advanced expertise not required). Team management: Experience leading, motivating, and developing teams while ensuring alignment with goals and deadlines. Deadline and results management: Ensure timely delivery of tasks, focusing on outcomes and quality. Problem-solving ability: Skill in quickly identifying and resolving operational, technical, or interpersonal issues, minimizing impact on clients and the team. IT knowledge: Basic understanding of IT processes and technologies involved in IT operations. Flexibility and adaptability: Ability to cope with rapid changes, adapting to new demands and adjusting processes as needed to meet operational and client requirements. Contract and SLA management: Experience managing service contracts, SLA monitoring, and KPI tracking to ensure service quality. **Preferred Qualifications:** Bachelor’s degree in IT-related fields: Computer Engineering, Information Systems, Computer Science, or related disciplines. Postgraduate degree or MBA: Preferably in IT Management, Project Management, or related areas. Technical certifications: Scrum Master, ITIL, PMP, or other certifications related to project and infrastructure management. **Work Location:** Curitiba – PR (Hybrid, with possibility of 100% remote work for candidates residing in other states) **Who is Insi?** We are a consultancy specialized in digital transformation. Above all, we are a people-first company. People who listen before proposing, who get to the core before presenting a solution, and who measure success by real change—not by what was implemented. With over three decades of history and global presence, we believe true transformation begins from within: within individuals, teams, and organizations—and this conviction guides every choice we make, every project we deliver, and every person we develop. **Why build your career at Insi?** Because here you think, decide, and create together. We offer autonomy, clear goals, and an environment where Insiders can interact with diverse technologies, participate in challenging projects, bring fresh ideas, and work from anywhere in Brazil—and why not, the world. We are ranked among the best companies to work for in Brazil by Great Place to Work and are one of the top 10 employers in Brazil according to TIME magazine. **What are our values?** * We are people serving people * We think and act like owners * We have a drive for performance * We grow and learn together * We pursue excellence and simplicity * We act with creativity and innovation All individuals are welcome, regardless of condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or similar attributes. We want you to grow with us in an inclusive, welcoming environment full of opportunities. If this resonates with you, then **\#JoinInsi!**