The company is looking for an Operational Technical Support professional in Caçapava. Rhealana is a company dedicated to developing innovative solutions in the health and wellness sector. Focused on technologies that promote quality of life, the company aims to transform the user experience in personal care. **Responsibilities:** Provide operational technical support to internet service customers. Respond to technical requests via phone, system, or digital channels. Diagnose connectivity, Wi-Fi, and network equipment failures. Guide customers on basic router configurations. Record interactions and solutions in internal systems. **Desired Requirements:** **Education:** High school diploma completed **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Please submit your salary expectation. * Meal allowance * Transportation allowance Career progression. **Additional Information:** * Contract: Full-time — On-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 17:00. Alternate Saturdays and holidays.