Operational Supervisor

Description

Job Summary: Lead the field service team for industrial tools, manage technical processes, and ensure competency development. Key Highlights: 1. Leadership of technical teams and management of industrial processes. 2. Work with industrial tightening technologies and warranty systems. 3. Opportunity for continuous development and career growth. **Your role** ------------- **Mission** Responsible for supervising field service activities for tool lines (SCE) across service areas, including routine and emergency services, field contracts, installations, software and system support, warranties and goodwill services, projects, and new product introductions. Also supports complex service quotation processes and is responsible for managing the technical schedule of teams under their leadership, working closely with internal departments. Ensures proper use of corporate tools, as well as the **creation, monitoring, and analysis of KPIs** under their responsibility (e.g., TAT, backlog, and utilization rate), guiding the team in a continuous process of developing technical competencies aligned with market demands. In collaboration with the Operational Excellence Supervisor, maintains **ongoing compliance practices**, ensuring a strategic service vision aligned with senior management directives. **To succeed, you will need** ----------------------------- ### **Requirements** * Experience in **technical fields** and/or related to **industrial tightening tools**; * Experience in **leadership roles** for technical teams or in **management of industrial technical processes**; * Proven experience in **technical activities or technical management of industrial equipment**; * Solid knowledge in the following areas is a plus: Industrial tightening technologies; Warranty systems; Advanced programming applied to industrial equipment; Tightening software and equipment. * Mandatory knowledge of **technical process management** applied to industrial environments; * Proficiency in the following technologies and systems: Tightening Technology; PMac and Pfocus; TN8; TechCover; Tightening software and tools * Willingness to undertake **national and international travel**, as required by business needs. * **English:** Intermediate to Advanced level (required for interaction with global business units). **In return, we offer** ----------------------- * Culture of trust and accountability * Lifelong learning and career growth * Innovation powered by people * Comprehensive compensation and benefits * Health and well\-being **Job location** ---------------- You will be part of our customer center in BARUERI/SP. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, SOUTH AMERICA. **Contact information** ----------------------- Talent Acquisition Team: Helen Satie Kooti Company: Atlas Copco Group Functional area: Service Location: Brazil City: Barueri/SP On\-site/remote: Hybrid Brand: Atlas Copco Company Name: Atlas Copco Brasil Ltda Date of Posting: April 17, 2026 Last day to apply: May 4, 2026 Apply for this position