Senior Onboarding Analyst

Description

Job Summary: Autoconf is seeking a professional to manage client relationships in the pre-owned automotive sector, with a focus on onboarding, engagement, and satisfaction. Key Highlights: 1. Manage client portfolios during implementation phase 2. Focus on customer satisfaction and engagement 3. Collaborative work with internal teams **Autoconf** is a technology company delivering independent management, increased sales, and greater profitability through a comprehensive management system tailored specifically to the pre-owned automotive sector—enabling dealerships to be structured around proven, effective processes. If you thrive in an accelerated environment, embrace optimistic commitment, and enjoy transforming challenges into opportunities, **we want to meet you!** **Responsibilities**: * Conduct welcome meetings, technical and operational trainings via video call with clients; * Adapt strategies according to client profile without compromising journey progress while maintaining indicator control; * Maintain client relationships via WhatsApp to support adoption; * Foster client autonomy by directing technical questions to support; * Ensure customer satisfaction and engagement throughout onboarding; * Provide internal support to the Onboarding team on technical questions and issue resolution; * Identify needs, present, and negotiate expansion products for clients in the adoption phase; * Absorb content via playbooks and propose process and approach improvements; * Monitor implementation metrics (health score, engagement, progress, deadlines); * Proactively mitigate churn or delay risks; * Address objections throughout the implementation journey and ensure retention; * Keep CRM and internal tracking systems updated; * Collaborate with internal teams (product, support, sales, etc.) to resolve blockers and deliver structured feedback; * Ensure timely, high-quality, and satisfactory deliveries. **Requirements**: * Knowledge of and familiarity with CRMs (HubSpot); * Prior experience managing client portfolios during implementation phase; * Proactivity and curiosity; * Results-oriented mindset; * Clear and concise verbal communication; * Critical thinking and sense of urgency; * Adaptability; * Teaching ability. **Here’s something great for you!** * Fixed salary + commission * Health insurance plan with co-payment (extendable to dependents) * Dental insurance plan * Gym membership plan via TotalPass * Partnerships with universities and English language schools * Birthday Day Off * **Working hours: Monday to Friday, 40 hours per week** Employment type: Full-time Compensation: Starting from R$3.000,00 per month Work location: On-site