Job Description We are seeking a Technical Support Technician to work at one of our clients located in Brasília/DF. * *CTC is committed to ensuring equal opportunity and will not discriminate based on race, religion, color, gender, sexual orientation, age, nationality, or any non-disabling condition.* Responsibilities and Duties: Your day-to-day responsibilities: Technical knowledge of Windows and Microsoft Office environments; Advanced proficiency in maintenance and configuration of Microsoft Windows 7/8/10 environments (32-bit and 64-bit platforms) Work in Internet and Intranet environments; perform advanced-level hardware maintenance (desktops and notebooks); possess advanced knowledge of computer networking and Windows local area network environments; inspect wired and wireless computer networks, TCP/IP protocol, software encryption and security; handle email software, antivirus software, etc. Demonstrate proficiency in installing, configuring, and customizing software or products on workstations Perform installation, configuration, and replacement of consumables for printers, scanners, plotters, etc. Identify all hardware component issues, such as: circuit boards, cables, connectors, drivers, power supplies, monitors, etc. Provide user support with clear and concise communication, both written and verbal Demonstrate calmness and tolerance, remaining stable when facing situations outside standard procedures and routines Be committed to the company’s mission and customer service guidelines Requirements and Qualifications: What we are looking for? Completed technical course or bachelor’s degree in IT or any related field Skills in technical support activities, including configuration, basic software, and office automation applications ITIL® v4 Foundation certification (a plus) TRADITIONAL BENEFITS Medical Assistance Dental Assistance Alelo Meal Voucher or Alelo Food Voucher Life Insurance Childcare Assistance
João Silva
Indeed · HR
João Silva
Indeed · HR
