OBSERVABILITY SPECIALIST

Description

Job Summary: A professional to lead the implementation and evolution of monitoring and observability environments, define standards, and proactively identify incidents. Key Highlights: 1. Lead the implementation and evolution of monitoring and observability environments 2. Define standards and architecture for observability platforms 3. Serve as a technical reference in advancing observability maturity If you seek to join a high-performance team with an innovative spirit and a partnership-driven culture, this role is for you! **Requirements:** **Key Responsibilities:** Lead the implementation, maintenance, administration, and evolution of corporate monitoring and observability environments; Define standards, architecture, and best practices for observability and monitoring platforms; Administer and maintain monitoring tools, ensuring high availability, performance, and alignment with business requirements; Design and implement strategic dashboards, executive metrics, intelligent alerts, management reports, and advanced event correlations; Proactively identify incidents, perform root cause analysis (RCA), and resolve complex issues; Provide technical support to infrastructure, network, cloud, security, and application teams on observability and performance initiatives; Develop integrations and automations between tools using APIs, scripts, and observability best practices; Lead tuning, optimization, and continuous improvement initiatives for monitored environments; Define and track availability, capacity, performance, and user experience metrics; Serve as a technical reference in advancing the organization’s observability maturity; Conduct training sessions, workshops, mentoring, and technical knowledge sharing; Deliver technical and executive presentations to various organizational levels. **What We Expect From You:** A professional with strong analytical skills, systemic vision, critical thinking, decision-making ability, and extensive hands-on experience with corporate monitoring and observability platforms; Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related fields; Proven experience implementing, administering, and evolving observability and monitoring solutions; Advanced practical knowledge and experience with observability and monitoring platforms such as New Relic, SolarWinds, and equivalent solutions. Experience monitoring Windows, Linux, network, application, and cloud environments; Experience in incident management, advanced troubleshooting, root cause analysis, and performance optimization; Ability to serve as a technical reference and support cross-functional teams. **✨ Nice-to-Haves:** ITIL, Observability, Cloud, or vendor-specific monitoring platform certifications; Experience with observability architectures, APM, hybrid infrastructure, and mission-critical environments; Advanced knowledge of SNMP, WMI, Syslog, REST APIs, and automation; Hands-on experience with integrations, scripting, and operational process automation; Familiarity with SRE, DevOps, and AIOps practices; Advanced English proficiency for interaction with vendors. Benefits **What We Offer:** ️ BIZ (Flexible Card) Alice Health Plan Amil Dental Plan (optional) Life Insurance Transportation Allowance Wellhub (Gympass) ️ SESC Membership Childcare Assistance for Mothers and Fathers Pass Support