Night Support Coordinator

Description

Job Summary: We are looking for a Night Support Coordinator to lead the team responsible for the stability, performance, and reliability of Cometa Gaming’s platforms during nighttime hours. Key Highlights: 1. Lead the night support team, ensuring alignment and performance 2. Act as the focal point for critical incidents and propose solutions 3. Develop and train the team, promoting technical and behavioral growth We are a company in full expansion within the iGaming and sports betting sector, operating strategically and integrally to strengthen leading brands in this market. With a solid and continuously growing operation, we aim to consolidate our position among the top digital entertainment companies in the country. Our purpose is to deliver safe, innovative, and high-quality entertainment experiences, connecting technology, passion for sports, and commitment to excellence. We maintain a strong commitment to sound corporate governance practices, grounded in transparency, responsibility, and business sustainability. We believe Responsible Gaming goes beyond regulatory requirements—it is a value guiding our decisions and social initiatives. Our culture values people as the organization’s most important asset, encouraging talent development and fostering a collaborative, well-being-oriented, and high-performance environment. **Job Summary** We are seeking a Night Support Coordinator to lead the team responsible for the stability, performance, and reliability of Cometa Gaming’s platforms during nighttime hours. The professional will serve as both a technical and management reference, handling critical incident resolution as well as strategic team direction, driving continuous process improvement and ensuring operational excellence. **Your Responsibilities:** Lead and coordinate the night support team, ensuring alignment, engagement, and performance; act as the focal point for critical incidents, conducting diagnosis, prioritization, and problem resolution; perform root cause analysis (RCA) and propose definitive solutions to prevent issue recurrence; manage the demand flow, prioritize tasks, and ensure SLA compliance; facilitate communication between shifts (day/night), ensuring efficient information handover; participate in and facilitate agile ceremonies (Daily, Planning, Kanban), promoting a continuous improvement culture; ensure delivery quality by reviewing code, documentation, and processes; develop and train the team, promoting members’ technical and behavioral growth; report KPIs, status updates, and relevant incidents to management and other involved areas. **Requirements:** * Bachelor’s degree in Computer Science, Computer Engineering, Systems Analysis, or related field. * Proven experience in backend development (Laravel) and frontend development (Vue.js) * Proficiency in SQL (MySQL/PostgreSQL), including query analysis and optimization * Experience with agile project management tools (Jira, Trello, ClickUp, Azure DevOps, Miro, Confluence) * Practical experience with agile methodologies (Kanban, Lean, XP) * Technical English for reading and communication with international teams * Prior experience in coordinating/leading support teams, Level 3 support, or SRE teams **Nice-to-Have:** * Knowledge of quality practices (CI/CD, automated testing) * Familiarity with monitoring and observability tools (Datadog, Sentry, New Relic) * Understanding of software architecture and microservices * Experience with AWS Cloud (EC2, S3, RDS) * Knowledge of Kubernetes and containers (Docker) * Technical certifications (Laravel, AWS, leadership)