At Vivo Vita, we have a passion: transforming the lives of our employees so that their work experience is unique! We aim to transform talent into results, creativity into practice, and expectations into reality—within a collaborative, flexible, integrated, and people-focused work environment! We are committed to providing our employees with all necessary technology and training to enhance their technical and behavioral skills. Come digitalize your DNA with us!! **Responsibilities and Duties** * Support data center operations and IT systems, network services, and critical business processes and procedures to ensure delivery of products and services to customers; * Provide technical and operational support; * Monitor and manage monitoring tools; * Deliver services related to the Telecommunications (Data) area; * Respond to service tickets and provide remote user support; * Maintain and troubleshoot Cisco switches and routers. **Requirements and Qualifications** * Completed high school education or currently pursuing a degree in Information Technology, Engineering, or related fields. * Knowledge of Fortinet and Cisco CCNA will be considered a plus. Basic knowledge of Security/Cybersecurity terminology. * **Additional Information** * **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Medical and dental assistance (extendable to dependents); * Life insurance; * Private pension plan; * An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve is steep. We are **Vivo Vita**, an integrator of services and solutions within the **Telefônica Group**. We operate in a cohesive and consistent manner, integrating solutions for the technology market. Our portfolio includes solutions for Connectivity, Mobility, Collaboration, Video, Automation, Data Center, and Virtualization, as well as advanced services, Consulting, and Managed Services to ensure availability across the most complex technological environments; Join Vivo Vita!