**We are a Diagnostic Medicine Clinic committed to providing excellent service. Our mission is to deliver accurate and efficient diagnoses, using state-of-the-art technology and a highly qualified team. We value personalized attention, ensuring each patient receives the necessary support at every stage of the process. Our environment is welcoming and equipped to guarantee comfort and safety, reflecting our commitment to the health and well-being of everyone we serve.** We currently have an opportunity for a **Multichannel Telecommunications Operator**. We seek a responsible, proactive professional focused on customer service to handle test scheduling, provide information about clinic services, and offer patient support through various communication channels. Main Responsibilities: * Provide customer service via telephone (inbound/outbound), WhatsApp, email, chat, and social media. * Schedule diagnostic tests and confirm details with patients. * Provide guidance regarding preparation, procedures, and services offered. * Accurately record and update information in the clinic’s system. * Resolve inquiries and refer specific cases to the relevant departments. * Conduct all interactions with courtesy, empathy, and professionalism. * Adhere to established quality standards and procedures. * Participate in training sessions for continuous learning and improvement. Requirements: * Completed high school education; * Prior experience in telecommunications, call centers, or customer service; * Clear, concise, and empathetic communication skills; * Good verbal diction and typing ability, plus basic computer knowledge; * Ability to work efficiently in challenging situations. Preferred Qualifications: * Experience in the healthcare sector, clinics, laboratories, or health insurance plans; * Familiarity with appointment scheduling systems; * Experience handling customer service via telephone, WhatsApp Business, and social media; * Customer service or communication techniques training. Behavioral Competencies: * Courtesy and empathy; * Agility and organization; * Problem-solving focus; * Teamwork; * Active listening and patience. * Weekly workload of 36 hours, on a 6x1 schedule, afternoon shift from 12:40 PM to 7:00 PM