Job Summary: Mid-Level Systems Support Analyst to provide technical support, focusing on functional analysis, business rules, and collaboration with development teams. Key Highlights: 1. Functional analysis and business rule application 2. Interaction with development and operations teams 3. Analytical, communicative profile with attention to detail We are seeking a **Mid-Level Systems Support Analyst** to work in the **Technical Support area**, focusing on **functional analysis, understanding of business rules, and interface with development and operations teams**. The professional will be responsible for **evaluating requests, validating system behavior, and supporting testing, deployments, and system validations**, ensuring clarity of information and consistency of results. This position requires an **analytical, communicative profile with attention to detail**, directly contributing to the reliability and continuous evolution of Saipher’s solutions. **Responsibilities and Duties** * Analyze and detail support and customer requests, ensuring technical and functional clarity. * Translate business needs into technical specifications for DevOps and QA teams. * Validate system behavior and cross-reference information through SQL queries and log analysis. * Conduct requirements analysis, data modeling, diagnostics, development of Oracle PL/SQL procedures, Transact\-SQL, .NET, and creation and execution of test cases. * Verify business rules, ensuring adherence to operational and functional parameters. * Identify, monitor, and propose improvements to service levels across analysis, coding, testing, and system maintenance activities. * Test web, desktop, and mobile functionalities. * Gather information from users to develop software solutions in highly complex scenarios. * Guide team members in resolving more complex and/or urgent technical issues. * Engage in client areas’ business processes to assess the impact of system changes. * Support the development of training materials, support documentation, and communications for adoption of new systems and features. * Analyze and develop system integration processes, identifying solution impacts. * Collaborate proactively and cooperatively with technical and functional teams to identify solutions. * Participate in the team’s agile routines (Scrum), contributing to planning and tracking of deliverables. **Requirements and Qualifications** * **Reside in São José dos Campos and surrounding areas** * **Bachelor’s degree completed in Systems Analysis and Development or related fields.** * Experience in **systems analysis within a systems support environment.** * **Proficiency in database management**, including **practical experience with SQL queries**, for data extraction and analysis. * **Application log interpretation.** * Ability to **translate operational requirements into technical instructions**, acting as a liaison between business and technology areas. * Driver’s license category B, driving ability, and availability for travel. **Desirable Differentiators** * Experience in **agile environments (Scrum)** and multidisciplinary collaboration.