Locaweb is one of Brazil’s largest website hosting companies, committed to delivering high-quality solutions, agile and personalized support, always placing the customer at the center of our decisions. We seek professionals passionate about technology and innovation who value collaboration, possess strategic vision, and focus on results. We are looking for a proactive Technical Support Coordinator with strong analytical skills, capable of working collaboratively and directing efforts toward continuous process improvement, key performance indicators (KPIs), and—above all—the customer experience. This professional will be a key player in operations management, leading and developing our Technical Support team. **Responsibilities and duties** **Your day-to-day will include:** * Serving as Coordinator of a Technical Support cell, with the mission of leading a team that delivers solutions to customers in the shortest possible time while maintaining excellent relationships. * Supporting team members’ career development and professional growth by acting as mentor and role model; * Promoting continuous improvement within the area through results-oriented management and KPI enhancement; * Proactively collaborating with other company departments to help improve products, processes, and customer service practices; * Disseminating company values and culture, exemplifying appropriate conduct and leadership; * Directly interacting with customers in strategic or highly complex situations. **Requirements and qualifications** **To excel in this role, you’ll need:** * Knowledge of: PDCA, ITIL, KPI construction and management, Customer Success, and Strategic Planning; * Prior experience: Minimum of 1 year managing Technical Support teams preferred; * Academic background: Bachelor’s degree; IT-related coursework preferred; * Data Analytics knowledge preferred. **Additional information** **What benefits does LWSA offer?** Medical assistance; Dental assistance; Transportation allowance or free parking; Free shuttle service from João Dias Terminal to Locaweb; Meal/food allowance; Home office allowance; Childcare allowance; Life insurance; Gympass; Vacations & Co; Unlimited coffee machines; On-site massage and occupational gymnastics; Relaxation room equipped with TV, billiards table, card tables, table tennis, video games, and bean bags; Day off; Annual Profit-Sharing Program (PPR); Quality of Life and Well-being Program; Partnerships with educational and leisure institutions; **Our location:** Rua Itapaiúna, 2434 – Parque do Morumbi, São Paulo – SP | 05707-001 **Important note:** This and all open positions at LWSA are open to all individuals, regardless of gender, ethnicity, sexual orientation, accessibility needs, and/or socioeconomic status. We emphasize that our positions are open to all persons with disabilities (PwDs). Did you know LWSA is a digital solutions ecosystem composed of multiple companies? Indeed—and all share a single objective: **transforming businesses so they can grow and thrive through technology**. Our team is recognized for its **passion, creativity, perseverance, and collaboration**. Just like the people building their careers here, each of our brands has its own unique identity, yet they all share the same drive to evolve and consistently deliver excellence. **LWSA has a place that could be perfect for you!** Here, you can build your career in an environment of **autonomy, respect, and diversity**, within a company committed to developing its professionals to continue innovating and creating tomorrow’s solutions. So, are you ready to join this ecosystem and discover all the opportunities we have for your career? If you feel you’re a great match for our profile, sharing your resume here is the first step toward joining our team!