Level 1 Technical Support Analyst

Description

We are seeking a proactive, committed, and technology-passionate professional to join our **Level 1 Technical Support** team. If you enjoy solving problems, working with infrastructure, networks, and technical support—and are pursuing professional growth within an expanding company—this opportunity may be ideal for you! The Level 1 Technical Support Analyst serves as the frontline of operations, responsible for initial technical assistance to users and customers, identifying, diagnosing, and resolving low-to-medium-complexity incidents—ensuring quality, agility, and excellence in delivered support. Here, we value professionals eager to advance technically, obtain certifications, and build a solid career in Information Technology. **Key Responsibilities:** * Provide remote and on-site technical support to users and customers; * Diagnose and resolve issues related to hardware, software, networks, and connectivity; * Install, configure, and maintain computers, laptops, and peripherals; * Configure and manage Windows and Linux operating systems; * Configure and provide basic support for IPv4 networks, DNS, DHCP, VPN, and service access; * Perform basic-level pfSense firewall operations (rules, NAT, Port Forwarding, and log analysis); * Identify RAID failures and replace disks per Level 2 guidance; * Provide support for the Microsoft Office 365 ecosystem; * Log, classify, track, and close tickets using Service Desk tools; * Manage corporate antivirus solutions and escalate security incidents; * Escalate tickets to higher support levels when required; * Ensure compliance with SLAs, internal processes, and information security standards. **Job Requirements:** * Reside in **São Mateus – ES**; * Completed Technical Education in Computing, Networking, or related fields—or currently enrolled in a Higher Education program in IT **(proof of enrollment required)**; * **Driver's License Category B**; * Strong verbal and written communication skills; * Organized and responsible; * Analytical, proactive, and committed mindset; * Aptitude for resolving technical problems. **Technical Knowledge:** * IPv4 Networks: IP addressing, subnet mask, gateway, DNS, DHCP, VPN, and TCP/IP; * Firewall (pfSense): Basic operations—Pass/Block rules, NAT, Port Forwarding, and log analysis; * Kaspersky Antivirus: Installation, verification, support, and incident escalation; * Operating Systems: Windows 10/11, Windows Server, and Linux (Ubuntu/Debian/CentOS); * Hardware: PC, laptop, and peripheral maintenance; * Hardware – RAID: RAID 0, 1, 5, and 10 (basic knowledge); * Office 365: Outlook, OneDrive, Teams, and SharePoint (basic level); * Help Desk and Service Desk tools. **Preferred Qualifications:** * IT certifications (e.g., ITIL 4, CompTIA, Microsoft, or similar); * Experience supporting corporate clients; * Knowledge of corporate networks and environments with multiple devices. **Benefits:** * Meal/food allowance of R$ 31.59 per workday; * Transportation allowance (optional); * Shared-cost health insurance plan; * Gym membership agreement; * Free internet plan (subject to residential location); * Collaborative work environment; * Professional development and career growth program. *(Compensation is determined based on experience, technical competencies, and professional validation.)* **Interested candidates must submit a resume and a brief introduction highlighting their experience, technical knowledge, and certifications.** Join a company that invests in technology, professional development, and career advancement!