Level 1 Support Assistant

Description

Job Summary: IzzyWay is seeking a communicative and proactive Junior Level 1 Support Assistant with a passion for technology and customer service, to provide both remote and on-site support. Key Highlights: 1. Customer service via WhatsApp and remote support 2. Support for ERP systems and IzzyWay 3. Possibility of client visits **Open Position: Level 1 Support Assistant (Junior)** IzzyWay is growing and wants you on our team! If you are communicative, proactive, and passionate about technology and customer service, this opportunity may be for you! **Main Responsibilities:** * Customer service via WhatsApp * Remote support * Support for ERP systems and the IzzyWay system * Incident logging via Teams * Possibility of client visits **Requirements:** * Experience in customer service (mandatory) * Course or degree in IT (mandatory) * Computer literacy * Personal computer required **Advantages:** * Experience in technical support * ERP knowledge **Benefits:** * Day Off * 50% health insurance coverage * Meal allowance: BRL 600.00 * Well-being program (fruit day, afternoon coffee, events, and more) * Company anniversary voucher **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM Employment Type: Full-time CLT Salary: Starting from BRL 1.900,00 per month Benefits: * Dental care * Free parking * Life insurance * Transportation allowance Work Location: On-site