Level 1 Customer Service Agent

Description

Job Summary: We are seeking analytical, empathetic professionals focused on service excellence to resolve issues and simplify the customer experience. Key Highlights: 1. Customer support via chat, WhatsApp, and voice calls 2. Order history analysis and inquiries regarding carriers 3. Gift card support and consultative assistance with discount coupons **Build your future with TP** ======================================= If you are analytical, enjoy problem-solving, and constantly strive to simplify the customer experience, this opportunity is for you. We value detail-oriented professionals with an empathetic attitude and a focus on service excellence. \#JoinTP **Job Details:** ------------------------ **Working Hours:** Between 09:00 and 22:00 **Schedule:** 6 days on, 1 day off (Sundays off) **Shift Duration:** 6 hours 20 minutes **Work Mode:** On-site **Work Location:** São Gonçalo do Amarante \- RN **Main Responsibilities:** -------------------------- * Provide customer support via chat, WhatsApp, and voice calls; * Assist store owners and partners by identifying their needs; * Analyze order history, especially concerning refunds; * Conduct inquiries regarding carriers; * Inform customers about available discount coupons, providing consultative guidance; * Provide support for gift cards and other related requests; * Ensure fast, courteous, and efficient service. **Requirements:** --------------- * Must be of legal age; * High school diploma completed; * Availability to work at the São Gonçalo do Amarante \- RN campus; * Proficiency in managing multiple screens and strong typing skills.