Positivo S\+ is a technology company focused on innovative solutions for diverse sectors. We are seeking a team of engaged professionals passionate about making a difference. If, like us, you believe you can make a difference, join our team and grow with us! ### **Key Responsibilities:** * Provide **Level 1 Technical Support** for technology, applications, and equipment to internal and external customers. * Deliver support for corporate systems, software, and applications (installation, configuration, error correction, movement, and hardware/software replacement). * Perform support activities via ticketing system **ITSM**, either remotely or on-site. * Provide technical support aimed at maintaining customer platform **availability and performance**. * Ensure compliance with customer requirements (**SLA** – Service Level Agreement) regarding the availability of telephony, IT, and infrastructure resources. * Monitor ongoing activities until resolution to improve processes and prevent recurrence of failures. ### **Mandatory Requirements:** * Proficiency in **Microsoft Office Suite – Intermediate level**. * Knowledge of **telecommunications and networking systems**. * Experience in technical support routines and customer service. ### **Preferred Qualifications:** * Experience with Service Desk / ITSM tools. ### **CLT Employment \+ Benefits:** * On-site work in **PIRACICABA/SP**. * Working hours: **Monday to Friday, 8:00 AM to 5:00 PM**. * Medical and dental plans. * Life insurance. * Meal allowance / Food voucher. * Transportation voucher. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * Elleve Performance: Discounts on universities and courses. * And much more. If this opportunity resonates with you and you wish to grow with Positivo S\+, apply now and join our team! Minimum Education: High School Diploma