* Responsibilities: Provide technical support and warranty assistance to the reseller network via ticketing platform, WhatsApp, and phone support; * Provide technical clarifications to internal and external customers, ensuring appropriate and standardized guidance; * Support initial analysis of failures and technical incidents, routing cases according to internal workflows; * Register, monitor, and update tickets, ensuring traceability and adherence to deadlines; * Collaborate with internal departments and manufacturers to support warranty-related matters; * Contribute to the continuous improvement of customer service and technical support processes. **Requirements and qualifications:** * Currently enrolled in a technical course in Electrotechnology or Electronics, or in a degree program in Electrical Engineering, Energy Engineering, or related fields. * Competencies: * Strong verbal and written communication skills; * Commitment to deadlines, quality, and customer service; * Proactivity in identifying and resolving problems; Job type: Full-time, Permanent CLT Compensation: starting at R$3.000,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Transportation allowance Work location: On-site