Job Summary: Junior Technical Support Analyst to join our team and provide technical support to our customers by handling and resolving support tickets. Key Highlights: 1. Handle and resolve technical support tickets from customers 2. Perform problem diagnosis and resolution 3. Maintain contact with the development team Junior Technical Support Analyst Position Description We are seeking a Junior Technical Support Analyst to join our team and provide technical support to our customers. Responsibilities * Handle and resolve technical support tickets from customers * Perform problem diagnosis and resolution * Document and record support requests * Maintain contact with the development team to resolve more complex issues * Identify opportunities for improvement in technical support processes Requirements * Degree in Information Technology, Information Systems, or related fields * Basic knowledge of operating systems * Strong communication and interpersonal skills * Ability to work under pressure and collaboratively in a team environment * Prior customer service experience is considered a plus
João Silva
Indeed · HR
João Silva
Indeed · HR
