Junior Technical Support Analyst

Description

Job Summary: Junior Technical Support Analyst to ensure continuity of sales operations in stores, performing implementation, maintenance, and support of systems and hardware. Key Highlights: 1. In-store and remote support for systems and hardware 2. Implementation and maintenance of equipment 3. Monitoring and handling of service tickets from stores **Main Responsibilities:** * Contribute to continuity of store sales operations through on-site visits and remote support for applications, systems, and hardware, aiming for maximum technological environment availability. * Perform equipment implementation, assembly, and installation at stores (software and hardware), as well as assessment/maintenance in case of incidents, coordinating with vendors. * Ensure execution of store inventories through on-site monitoring and support; * Filter application errors for analysts by monitoring and handling service tickets opened by stores; * Apply technical checklists during on-site and remote store visits. Identify improvement opportunities in IT solutions through interaction with all hierarchical levels within the store structure; **Requirements:** * Completed undergraduate degree in a related field or technical course (preferred); * Microsoft Office Suite (basic level); * Experience/Knowledge of Windows 10, Windows Server (2020) – basic level; * Experience as Level 2 Technical Support providing on-site or remote assistance to end users (microcomputing); * Knowledge of retail operations and POS/commercial automation; **Work Format** Hiring of Junior Technical Support Analyst for on-site work with technical visits to stores. On-site visits to stores and regions according to pre-established weekly planning. Number of on-site days: **5 days + 2 Saturdays per month according to schedule, 6 hours on Saturday**. **Preferred:** Knowledge of Agile methodology (Scrum); Knowledge of application support and maintenance, ITIL, Azure, incident management, problem management, change management. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** ITIL, Azure, Windows10, WindowsServer, POS ### **Benefits:** Health Insurance, Transportation Allowance, Meal Voucher, Life Insurance ### **Department:** Corporate