Description
Job Summary:
We are seeking a technical support analyst to work with ERP systems, ensuring proper operation, implementation, and handling of user requests.
Key Highlights:
1. ERP system user technical support
2. System implementation and client training
3. Identification and resolution of system-related issues
Technical Support Analyst (ERP) Position Description
We are looking for a technical support analyst to work with ERP systems, ensuring correct operation, implementation, and handling of user requests.
Responsibilities
* Provide technical support to ERP system users
* Perform system implementation and client training
* Identify and resolve system-related issues
* Conduct testing and validation of new functionalities
* Document procedures and solutions for future reference
* Participate in meetings with the development team to align requirements
Requirements
* Prior experience in technical support for ERP systems
* Strong communication skills and customer service abilities
* Ability to work collaboratively in a team environment
* Degree in Information Technology, Administration, or related fields
* Willingness to travel