JUNIOR TECHNICAL SUPPORT ANALYST (Cbyk)

Description

Job Summary: Professional responsible for customer service and technical support, resolution of inquiries, ticket tracking, demand escalation, and support for departmental metrics. Key Highlights: 1. Customer service and technical support 2. Resolution of low-complexity inquiries 3. Incident registration and categorization A software company is seeking a Junior Technical Support Analyst in Goiânia. **Responsibilities:** Customer service and technical support. Resolution of low-complexity inquiries. Ticket creation and tracking. Incident registration and categorization. Customer status updates. Demand escalation and support for departmental metrics. Previous experience as a Customer Support Analyst, Help Desk Analyst, Junior IT Analyst, or Junior Systems Analyst may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Temporary \- On-site. * Duration: Full-time * Schedule: To be determined.