Junior Technical Support

Description

Job Summary: Technical support specialist providing in-person and remote assistance to customers, managing incidents and service requests, with extensive experience in IT infrastructure. Key Highlights: 1. In-person and remote support for internal and external customers 2. Incident and service request management with a focus on excellent customer service 3. Knowledge of networking, virtualization, Active Directory, Office 365, and cybersecurity Main Responsibilities: Technical specialist assigned to provide in-person and remote support and assistance to internal and external customers, and to manage incidents and service requests; Knowledge of networking, user/group policies, VPN, routing, network routes, firewalls, monitoring, Windows servers, operating systems (Windows, Linux, macOS), virtualization platforms (Proxmox, VMware, Hyper-V), Active Directory (AD), Office 365, databases, SQL, VoIP/SIP, TCP/IP, cloud services, domains, FTP, web hosting, digital certificates, switches, and LAN/WLAN technologies. (Certifications such as CCNA or vendor-specific certifications are desirable.) Interpersonal skills, dynamic profile, proactive and organized attitude, customer-oriented with emphasis on excellent service delivery, clear communication, and willingness to learn. Intermediate to fluent English proficiency. Willingness to travel. Employment Type: Full-time CLT (Consolidation of Labor Laws) Compensation: R$2.400,00 - R$3.500,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site