Job Summary: A professional responsible for receiving, evaluating, and providing solutions for customers' technical requests, performing on-site maintenance and functional testing of equipment. Key Highlights: 1. On-site maintenance of printers and multifunction devices 2. Continuous communication with the customer 3. Solutions for technical requests * **Receive, evaluate, and provide solutions** for customer requests in accordance with technical service tickets and the defined Service Level Agreement (SLA); * Perform **on-site service visits**, assuming responsibility for the maintenance of printers and multifunction devices, including **disassembly, cleaning, replacement of parts and consumables**, and reassembly of equipment; * Conduct **functional tests** to ensure proper operation of devices; * Update service status until its completion; * Maintain **continuous communication** with the customer. Requirements: * Completed or currently pursuing a **High School Diploma** or technical education. * **Experience** in printer and IT maintenance. * Valid Brazilian driver's license (CNH) with Category B. Benefits: Career development plan; Meal or food allowance; Transportation allowance; Dental plan; ️ Health insurance; Life insurance; Alelo Multi-Benefits card; Scholarships for studies and language courses; Annual Profit-Sharing Program; Birthday Day Off; Pregnancy welcome gift; Extended maternity leave; ️ Free psychological counseling and online meditation; Pet health insurance for all types of pets; ️ Gympass. And many other benefits!
João Silva
Indeed · HR
João Silva
Indeed · HR
