Junior Support Technician

Description

Job Summary: We are seeking a Junior Support Technician to join our IT team, providing user support and maintaining internal systems. Key Highlights: 1. User support (Level 1 and Level 2) 2. Software support and software installation/configuration 3. Basic network maintenance support and server-related activities **Description and Responsibilities:** **Working Hours:** Monday to Friday \- 8:00 AM to 6:00 PM **Level:** Operational **Employment Type:** Permanent — CLT About the Opportunity We are seeking a Junior Support Technician to join our IT team, providing user support and maintaining internal systems. We seek a professional with strong communication skills, an organized profile, and a willingness to learn, who wishes to build a career in the technology field. ??? Key Responsibilities User support (Level 1 and Level 2\) Incident logging, tracking, and resolution Software support (simple error analysis, guidance, and basic corrections) Software installation and configuration Support for basic network maintenance Support for server-related activities (access management, validations, and simple routines) Documentation of procedures and solutions **Requirements:** **Currently enrolled in or graduated from a bachelor's degree in:** **Systems Analysis and Development** **Information Systems** **Computer Science** **IT Management** **or related fields** **Or a technical course in Computer Science.** **?? Desired Knowledge** **Fundamentals of networking (TCP/IP, DNS, DHCP)** **Basic knowledge of Windows Server or Linux** **Basic database knowledge (simple SQL queries)** **Prior experience in Help Desk, Service Desk, or internships in the field** **Benefits:** Health insurance, Meal allowance, Transportation allowance