We are looking for a Junior Technical Support Analyst to join our team, serving as the primary point of contact with our customers and resolving inquiries and incidents of varying complexity. Here, we value professionals who combine strong communication, empathy, and logical reasoning, always ensuring the best customer experience! * Provide initial customer support by accurately and clearly logging tickets in Movidesk. * Analyze and resolve questions, incidents, and service requests, ensuring efficient support. * Escalate complex cases to higher support levels, maintaining complete and detailed records. What we value * Excellent verbal and written communication skills * Empathy in customer service * Proactivity, organization, and attention to detail * Logical reasoning and analytical ability * Commitment to results and flexibility to handle diverse demands * Willingness to learn and grow with the team Why work with us? * Collaborative environment focused on continuous learning * Opportunities for growth and cross-functional technology experience * Ongoing training and exposure to new technologies We seek professionals ready to communicate, solve, learn, and innovate every day!