Junior Support Analyst

Description

Job Summary: Provide on-site technical support to ensure the quality of IT services and customer satisfaction, handling incidents and performing troubleshooting. Key Highlights: 1. On-site technical support 2. Incident resolution and troubleshooting 3. Ensuring customer satisfaction **Description** São Paulo/SP \| 100% In-person Approximately 45 to 50 openings \| Junior / Plenary / Senior Work schedules 5×2, 8 hours 07:00–16:00 08:00–17:00 10:00–19:00 12×36, 07:00–19:00 NAVA currently has a high volume of Field Service openings in São Paulo/SP !! To provide on-site technical support, ensuring the quality of IT services and our customers' satisfaction. **Responsibilities and Duties** Daily Activities: Handle on-site incident requests; Execute checklists, gather information, and complete visit conclusion forms; Log incidents in the ticketing tool and perform troubleshooting until resolution; Monitor incident tickets, keeping them updated with information on performed activities; Contact other resolving departments when necessary; Understand customer needs and respond according to predefined procedures. **Requirements and Qualifications** Requirements Completed high school education; Currently pursuing or having completed a college degree in IT or Electrical Engineering is a plus; Knowledge of microcomputers; User support techniques.