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Job Summary: On-site technical support, ensuring the quality of IT services and customer satisfaction. Key Highlights: 1. On-site technical support 2. Focus on the quality of IT services 3. Guaranteeing customer satisfaction **Description** 100% in-person – Location: Barueri/SP Work Schedule: 12×36 Available Shifts: 7 AM to 7 PM Work Schedule: 5×2, 8 hours Available Shifts: 8 AM to 5 PM NAVA has an open opportunity for Field Service, providing on-site technical support to ensure the quality of IT services and the satisfaction of our customers. **Responsibilities and Duties** Daily Activities: Perform on-site incident resolution; Execute checklists, gather information, and complete visit conclusion forms; Log incidents in the ticketing system and perform troubleshooting until resolution; Monitor incidents, keeping them updated with details of performed activities; Contact other resolving departments when necessary; Understand customer needs and provide service according to predefined procedures. **Requirements and Qualifications** Requirements: Completed high school education; Currently pursuing or having completed a bachelor’s degree in IT or Electrical Engineering is a plus; Knowledge of microcomputing; User support techniques.
