JUNIOR SUPPORT ANALYST

Description

Job Summary: A professional responsible for installing and updating systems, providing user support, resolving inquiries, analyzing situations, and supporting improvements in management systems. Key Highlights: 1. Technical support for installation and updating of management systems. 2. Resolving user inquiries and issues via telephone and email. 3. Supporting the improvement process and identifying new solutions. A company specializing in the development of management systems is seeking a Junior Support Analyst in São Bernardo do Campo. **Responsibilities:** Installation and updating of the DBCORP system. Unlocking users and license maintenance. Resolving user inquiries regarding the system via telephone and e\-mail. Analyzing and simulating situations reported by customers to better direct resolution efforts. Supporting the improvement process by identifying new solutions, detecting problems, and recognizing relevant issues. Previous experience as a Support Assistant, Support Technician, Help Desk Analyst, or Customer Service Analyst may indicate alignment with some of the activities of this position. Bachelor’s degree in progress Required experience **Compensation and Benefits:*** Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:*** Employment Type: Full-time \- On-site. * Duration: Full-time * Work Schedule: To be determined.