Junior Support Analyst - N1

Description

Madero's hamburger makes **a better world!** We are a reference in the food industry nationwide. We operate approximately 280 restaurants—including **Madero Steak House, Madero Container, and Jeronimo**—across roughly 80 Brazilian cities. If you seek professional growth, a dynamic work environment, and the opportunity to join an industry-leading company, this position is for you! **Position: Junior Support Analyst \- N1** Employment type: **CLT** \| Work mode: **On-site** **Work Location:** Campina do Siqueira, Curitiba/PR. **Working Hours:** 12x36 shift schedule \- from 11:00 AM to 11:00 PM\. **Responsibilities:** * Receive, classify, register, handle, resolve user-related service requests/tickets (administrative or restaurant staff); * Provide support using Zendesk and GLPI tools; * Deliver information and guidance to customers regarding products, services, and procedures; * Inform ticket/request submitters about progress, providing clarifications, guidance, and information based on the knowledge base; * Close tickets when resolved at N1 level or escalate to N2-level support as needed. **Requirements:** * Completed or currently pursuing a Bachelor’s degree in Systems Analysis, Computer Science, or related fields; * Basic computer skills; * Fundamental knowledge of products and services; * Strong communication skills and customer interaction abilities; * Easy access to Campina do Siqueira or Barigui neighborhoods. **We Offer:** * Transportation allowance; * On-site meals; * Meal allowance; * Health insurance; * Dental insurance; * Life insurance; * Pharmacy network agreement; * Wellhub; * Cashback program at our restaurants. We encourage applications from People with Disabilities for all our opportunities! Minimum Education Level: Technical Course