Junior Relationship Analyst

Description

Job Summary: Customer service and support, including logging and tracking support tickets, providing administrative and operational support, and ensuring an excellent customer experience. Key Highlights: 1. Join the leader in Full IT Outsourcing in Brazil 2. Focus on innovation, growth, and diversity 3. Work with flexibility, sustainability, and Technology as a Service If you are driven by **innovation and growth**, join the team leading **Full IT Outsourcing in Brazil**. **Arklok values diversity** and believes every individual is unique and contributes to our collective strength. We are committed to **inclusion and respect**, especially for **women, Black individuals, LGBTQIAPN+, refugees, immigrants, and people with disabilities**. * Our **mission**: Facilitate access to technology through **flexible and sustainable solutions**; * Our **vision**: Be a reference in **Technology as a Service**; * Our **values**: **Responsibility, respect, customer focus, and agility**. If you have a **thirst for learning and enjoy challenges**, we have an **open position for a Junior Relationship Analyst**. **Responsibilities and Duties** **Main Responsibilities:** * Provide customer service, logging and tracking support tickets, requests, and feedback; * Provide administrative and operational support to Relationship Executives (Levels I and II); * Update internal systems with customer information, contracts, equipment, and service history; * Monitor basic service metrics and suggest improvements; * Assist in preparing reports, presentations, and supporting materials for client meetings; * Conduct inbound and outbound calls to support satisfaction initiatives, surveys, or operational communications; * Support contract deadline and service schedule management; * Collaborate with internal departments (e.g., Operations, Technical, Logistics, and Billing) to ensure smooth client deliverables; * Ensure data quality and uphold the customer experience at every touchpoint. **Requirements and Qualifications** **What We Seek:** * Currently pursuing a Bachelor’s degree (Administration, Commercial Management, Marketing, IT, or related fields); * Intermediate proficiency in Microsoft Office (with emphasis on Excel); * Strong verbal and written communication skills; * Collaborative mindset; * Organizational skills and attention to detail; * Proactivity and continuous learning mindset; * Courteous and empathetic demeanor when interacting with people; * Commitment to deadlines and deliverables; * Adaptability and resilience in the face of change. **Desirable Qualifications:** * Experience with CRM tools, ticketing systems, or ERPs; * Experience in technology companies, outsourcing firms, or service providers; * Familiarity with customer service workflows, post-sales processes, or customer experience principles. **Additional Information** * **Work Location:** Alphaville/SP * **Working Hours:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM. * **Employment Type:** CLT / On-site **What We Offer:** * Meal allowance; * Food allowance; * Transportation allowance or mobility assistance; * Health insurance; * Life insurance; * Dental plan; * Profit-sharing program (PLR); * Birthday day off; * Total Pass; * On-site parking. **We are Arklok — the authentic OUTSOURCING.** **One of the largest Full IT Outsourcing companies in Brazil.** **Laptops | Desktops | Monitors | Mobile Devices** With over **15 years of experience**, we provide comprehensive technology solutions and IT equipment leasing services. Our mission is to facilitate access to technology and innovation through flexible and sustainable solutions, enhancing productivity, efficiency, and growth for our clients. More than just leasing equipment, we deliver strategic partnerships that drive tangible results. Driven by our vision to be a reference in Technology-as-a-Service solutions, we aim to transform how businesses leverage technology—offering differentiated experiences and building trusted relationships. We are guided by our core values: responsibility, respect, customer focus, and agility—principles that strengthen our culture, maintain delivery quality, and reflect our commitment to excellence. We operate from our headquarters in São Paulo, a 4,000 m² distribution center, a dedicated fleet ensuring agile and secure logistics, and an internal lab focused on equipment maintenance, repairs, customization, and sanitization—guaranteeing quality and efficiency at every stage. Arklok is far more than a service provider. We are a strategic partner and a Trusted Partner Advisor, committed to supporting public and private enterprises across Brazil in their pursuit of innovation, cost reduction, and sustainable performance. **www.arklok.com.br** **\#Arklok \#Brazil \#B2B \#Technology \#Innovation \#Outsourcing**