Job Summary: We are seeking a professional to manage customer relationships, ensuring high-quality service, issue resolution, and enhancement of the customer experience. Key Highlights: 1. Customer service (in-person and telephone) 2. Support in Customer Success routines 3. Coordination with internal teams and handling sensitive situations PLEASE READ THE JOB DETAILS CAREFULLY BEFORE APPLYING We are seeking a professional to manage customer relationships, ensuring high-quality service, issue resolution, and enhancement of the customer experience. **Main Responsibilities:** Customer service (in-person and telephone) Tracking of requests and inquiries Support in Customer Success routines Handling sensitive situations with customers Coordination with internal teams **Requirements:** **Education:** Completed high school (minimum) **Experience:** Experience in customer service Experience in Customer Success is a plus In-person and telephone customer service experience **Technical Skills:** Strong verbal and written communication (correct Portuguese) Strong public speaking skills Proficiency in Microsoft Office Suite **Behavioral Skills:** Organization Dynamism Proactivity (hands-on attitude) Ability to handle sensitive situations **Preferred Qualifications:** Knowledge of HK Residence near the region **Salary:** R$ 2\.500,00 Meal Voucher Food Allowance Life Insurance Transportation Voucher **Work Schedule:** **Monday to Thursday:** 8:00 AM to 6:00 PM **Friday:** 8:00 AM to 5:00 PM **Work Location:** Granja Viana – Cotia/SP Near Granja Viana Shopping Center **Minimum Education Level:** High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
