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Job Summary: We are looking for people to simplify mobility by supporting the operational maintenance and support of platforms and support channels. Key Highlights: 1. Operational Support and Maintenance of Mobility Management Platforms 2. Management of Support Channels and Tickets, Ensuring SLAs 3. Team Support and Training, and Maintenance of the Knowledge Base **VOLL was founded to simplify mobility with a single, global solution. It is the most widely used technology among Brazil’s largest companies for managing employee commutes and business travel.** Would you like to be part of it all? We seek individuals eager to revolutionize how professionals move around the world! **Responsibilities and Duties** **What You Will Do:** What You Will Do: * Operational Support and Maintenance of Platforms * Assist in configuring, maintaining, and operating platforms used by the Customer Directorate (Zendesk, 55PBX, CONCIEX, and other supporting tools). * Perform operational adjustments on platforms, such as creating and updating tickets, users, queues, and basic configurations. * Monitor platform functionality, identify instabilities, and escalate to appropriate support channels when necessary. Support Channel Management * Assist in configuring and maintaining support channels integrated with platforms (e\-mail, chat, telephony, and messaging). * Monitor integration performance between systems, flagging failures or inconsistencies. Ticket and SLA Management * Monitor ticket queues and contribute to meeting Service Level Agreements (SLAs). * Ensure correct ticket creation, categorization, and routing per established processes. * Support prioritization of support requests in coordination with operational teams. Workflow and Automation Maintenance * Assist in maintaining existing workflows, automation rules, triggers, and filters on platforms. * Perform operational adjustments to forms, custom fields, and routing configurations. Access and Security Management * Create, update, and deactivate user access within platforms managed by the team. * Ensure compliance with internal data security policies and access permission policies. Team Support and Training * Provide first-level support to agents and collaborators of the Customer Directorate in using platforms. * Assist in developing support materials, operational guides, and basic training for new users. Knowledge Base * Support the creation and updating of articles in the platforms’ knowledge base. * Contribute to organizing and standardizing self-help content. Analysis and Monitoring * Track platform operational metrics and report inconsistencies or improvement opportunities to leadership. * Support data extraction and organization to underpin management reports and dashboards. **Requirements and Qualifications** **Required Qualifications:** * Currently pursuing or having completed a technical or undergraduate degree (Information Technology, Information Systems, Business Administration, or related fields). * Basic knowledge of support platforms and CRM systems, preferably Zendesk. * Proficiency in Microsoft Office / Google Workspace. * Analytical, organized profile with strong attention to detail. * Strong communication skills to interact effectively across diverse teams. **Desired Qualifications:** * Prior experience with telephony tools (e.g., 55PBX or similar) and/or messaging platforms. * Basic/intermediate English or Spanish. * Experience or interest in the corporate travel sector. * Familiarity with system automations and integrations. **Additional Information** **Our Benefits Package:** * Flash card-based meal/voucher allowance; * Sulamérica Medical and Dental Plan; * Total Pass; * Home office allowance via Flash card; * Mental health support (VOLL Care); * Education assistance through VOLL Education; * Group life insurance; * 6-month maternity leave; * 30-day paternity leave (Our parental leave policy applies equally to same-sex couples). * Vacation accrual starting at 6 months; * Birthday day off. **Diversity at VOLL** At VOLL, we value every individual and their uniqueness, offering an environment that respects diversity and individuality. Here, you have space to truly be yourself \#TogetherOnTheSameBoat. * VOLL exists to transform innovative ideas into solutions that shape the future of corporate travel, mobility, and expense management. We pioneered the world’s first integrated mobility and travel app—unifying every step of the journey, from booking to payment. Our platform aims to deliver the best experience for both managers and corporate travelers, providing comprehensive solutions that simplify and integrate all needs in one place. This is made possible by the extraordinary work of over 400 employees across more than 17 states. **OUR VALUES** We execute with mastery; We play fair; We are together on the same boat; We are protagonists; We are strong. \#ToInfinity
