Junior IT Support Technician

Description

**Net Turbo Telecom** We are a company that **loves our Customers**, always striving for excellence in the services we deliver. We have been operating for over 18 years with **100% corporate-market-focused Telecommunications solutions**, serving the **Government** and **Wholesale** sectors, delivering **Connectivity**, **Voice**, **Security**, **Cloud**, and **Infrastructure** services. Our **DNA** is to build authentic connections, delivering solutions that make a real difference in our customers’ daily lives—aligned with our core pillars: **100% Focus on Our Customers**, **Growth Mindset**, **Delivery of High-Quality Solutions**, **Agility in Execution**—because **we are Turbo and We Act Now**, and we possess **Passion for Teamwork**. The central **Flame** of our business is seeking People who **match** our Values and business model. We are continuously growing and increasingly need **passionate people** who make a difference in people’s everyday lives! We are looking for a Junior Support Technician to provide user support, ensuring the proper functioning of the company’s technology resources. The candidate will be responsible for supporting IT operational routines, system support, equipment maintenance, and incident tracking. **Key Challenges:** * Provide on-site and remote technical support to users. * Log, track, and update incidents in the service management system. * Install, configure, and perform basic maintenance on computers, notebooks, printers, and peripherals. * Assist users with corporate systems, email, VPN, Microsoft 365, and network access. * Configure accounts, passwords, and access permissions. * Perform equipment formatting and preparation. * Assist in installing and organizing basic network infrastructure. * Support IT asset inventory control. * Execute checklists and operational routines of the department. * Escalate incidents to specialized teams when required. * Adhere to service standards, SLAs, and information security policies. * Assist in documenting technical procedures. **What You Need to Take on This Challenge:** * Currently pursuing or completed technical or undergraduate studies in: Information Technology, Computer Networks, Information Systems, IT Management, or related fields. * Knowledge of Windows 10 and 11. * Microsoft Office suite and Microsoft 365. * Basic networking concepts (TCP/IP, Wi‑Fi, and cabling). * Computer assembly and maintenance. * Remote access tools. * Incident management / Service Desk systems. * Basic Active Directory concepts. * Fundamentals of information security. * ITIL fundamentals. * Prior experience providing user support. * Entry-level IT certifications.