Junior IT Analyst

Description

Job Summary: The Junior IT Analyst supports IT operations, contributing to the smooth functioning of systems and infrastructure. Key Highlights: 1. End-user technical support (hardware and software) 2. Learning and development environment 3. Opportunity for professional growth **About Digital Work** For over two decades, Digital Work has been a benchmark in the corporate market, delivering technology solutions that drive business growth. Throughout this journey, we have specialized in thoroughly understanding every aspect of your business, identifying specific needs, and providing original, tailor-made solutions for your success. Our extensive experience has enabled us to establish long-term commercial partnerships with companies across diverse sectors. As leaders in selling IT products, solutions, and services, we bring together all the tools necessary to optimize your results—providing peace of mind so you can go further. **Opportunity:** Junior IT Analyst The **Junior IT Analyst** supports IT operations, contributing to the smooth functioning of systems, infrastructure, and end-user services. This role involves identifying and resolving technical issues, assisting in maintaining IT environments, and ensuring continuity of IT services. **Responsibilities:** * End-user technical support (hardware and software) * Assisting in firewall and VPN administration * Maintaining IT systems and infrastructure * Monitoring environments and identifying/resolving incidents * Installing and configuring equipment * Setting up videoconferencing environments * Logging and tracking service tickets (NOC) * Supporting general technology department routines **Field Work:** * Direct engagement with company clients * Conducting technical visits for support and implementation * Availability for short-duration travel when required * Supporting configuration and troubleshooting of equipment (switches, routers, and access points) **Requirements:** * Basic IT knowledge (hardware, software, networking, or support) * Currently pursuing a bachelor’s or technical degree in related fields (IT, Systems, Analysis and Development, etc.) * Strong desire to learn and grow professionally * Technical English proficiency or currently studying English * Education * Good communication and organizational skills **Preferred Qualifications:** * Familiarity with operating systems (Windows/Linux) * Basic understanding of information security * Interest in learning about firewalls, VPNs, and security best practices * Knowledge of monitoring tools * Experience in technical support or user assistance * Prior experience (even internships or academic projects) **What We Offer:** * Ongoing training and professional development * Learning and development environment * Opportunity for professional growth