Job Summary: We are seeking a professional to provide IT support, perform hardware/software maintenance, and support IT infrastructure projects, ensuring service continuity. Key Highlights: 1. Providing IT support to remote and on-site users via service tickets 2. Performing corrective and preventive maintenance of hardware and software 3. Supporting the infrastructure team in IT projects **If you are driven by purposeful care, meaningful collaboration, and making a difference every day, you will be a key member of our team!** **✅ WHAT WE EXPECT FROM YOU?** * Currently pursuing a Bachelor's degree in Computer Networks or related fields; * Prior experience in this role; * Knowledge of Windows 11 operating systems, antivirus software, and structured cabling; * Familiarity with Active Directory, network services (WINS, DNS, DHCP, DFS), and backup tools. **✍️ SOME OF YOUR DAILY RESPONSIBILITIES:** * Providing support to remote and on-site users through service desk ticketing system for IT support, ensuring service continuity; * Interacting with third-party IT service providers (e.g., telephony, printers, UPS) when necessary; * Performing corrective and preventive maintenance of hardware and software on IT equipment; * Supporting the infrastructure team in implementing IT infrastructure projects; * Ensuring the development and maintenance of a robust knowledge base containing all updated documentation related to IT Infrastructure (policies, procedures, processes, and technical manuals); * Ensuring compliance with corporate IT policies; * Performing corrective and preventive maintenance of hardware and software on IT equipment. * **️ BENEFITS WE OFFER:** * Meal allowance; * Food voucher; * Medical assistance; * Dental assistance; * Psychological assistance; * Childcare allowance; * Somos Mais Card: exclusive discounts on services for employees; * Discount club for educational institutions and restaurants; * Life insurance; * Transportation allowance.