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Job Summary: The professional will strategically support customers to ensure an improved experience and positive outcomes with our products, delivering customer service and resolving issues. Key Highlights: 1. Fast and efficient customer support through multiple official channels 2. A welcoming, collaborative, customer-focused environment with autonomy 3. Opportunities for self-awareness and professional development Our Customer Support team is seeking a professional whose mission is to strategically support our customers so they enjoy an improved experience and achieve positive results with our products. **Responsibilities and Duties** **Your activities will include:** * Providing fast and efficient customer support via the company's official channels—such as chat, phone, WhatsApp, Meet, or e\-mail—to ensure customer satisfaction and deliver the best possible experience; * Answering questions, logging requests, and resolving low-complexity issues; * Conducting triage with customers to gather all necessary information, performing tests, and consulting our internal knowledge base to enable proper analysis, routing, and resolution; * Opening and routing identified bugs/defects to the development team for analysis and correction; * Daily follow-up with internal departments on the status of requests, tickets, and other customer demands to ensure resolution within the established SLA and to keep customers informed throughout the entire process; * Keeping your immediate manager informed of any atypical situations or anomalies occurring during your day-to-day work through meetings and formal communications, aiming to anticipate problems and potential crises. **Requirements and Qualifications** **You must have:** * Completed or ongoing Bachelor’s degree in Business Administration, Financial Management, or related fields; * Experience in customer service; * Proficiency with technologies and tools such as Google Workspace. **It’s a plus if you have:** * Experience working in SaaS technology startups; * Experience supporting retail clients; * Familiarity with the Zendesk platform. **Additional Information** **JOIN OUR TEAM!** **Here, you’ll feel at home and be able to be yourself!** We foster a welcoming, collaborative, and customer-focused environment. We care about your well-being and daily convenience! That’s why you’ll receive a flexible **VR** (meal voucher) on the Flash card to **nourish your health** and energy—providing the support you deserve! For your professional growth, we offer an **Internal Training Program** and **Partnerships with Educational Institutions**, ensuring you stay up-to-date ;) **\#LetsStudy** **Here, we take care of each other—and our Finters enjoy Medical Assistance** to support their health. They also have access to **Starbem**, a platform offering psychology, nutrition, and various specialties, providing comprehensive and accessible care for you. **Childcare Assistance** for our little Finters and a **Birthday Day Off** to rest, relax, or even go on an adventure! We operate in a hybrid model to strengthen relationships, accelerate learning, and ensure alignment with our goals. To support this, you’ll receive **Home Office Assistance**, enhancing your comfort and productivity at home, and **Transportation Allowance** for days you come into the office. The best part? This is your chance to connect with colleagues and share experiences! We’ve prepared an environment where you can play PlayStation with the team, explore a mini-library for some reading during free moments, have casual chats, learn together, and even enjoy a post-work happy hour with a cold beer—because nobody’s made of iron, right?! We exist to support entrepreneurs throughout their financial management journey through **people**, **products**, **technology**, and **education**. We were built **BY** and **FOR** retailers—a dedicated platform unifying all financial management processes, delivering an integrated experience within a single tool. We’ve been recognized for two consecutive years as one of the **100 Startups To Watch**, and for four consecutive years certified by **GPTW** as a **Great Place to Work**, reinforcing our exceptional workplace climate and culture experienced daily—making our work environment special and enriching. If you seek an environment where **autonomy** and **accountability** are valued, where **trust** and **collaboration** are foundational pillars, and if you wish to explore opportunities for **self-awareness** and **professional development**, we’re the ideal company for you to join and build a journey of learning and transformation! Our environment is **relaxed and welcoming!** Here, **you can be yourself**, pursuing your **continuous growth**! We thrive on **challenges**, and **energy** is never in short supply—we constantly deliver results and evolve, becoming a **reference for our customers!** **** Join us on this journey! We’re excited to welcome you to our team! **\#BEAFTER**
