Futura Sistemas is seeking a **Junior Apprentice** to join our Technical Support team. This is a unique opportunity to develop your technical skills while receiving guidance from experienced professionals in a dynamic and welcoming work environment. **Responsibilities:** * Provide technical support via phone or remote access, assisting customers in resolving issues related to products and services. * Diagnose and resolve technical problems, clearly and efficiently guiding customers. * Log and track support tickets in our system, ensuring all information is properly documented. * Collaborate with other team members to improve processes and ensure customer satisfaction. **Requirements:** * Age between 16 and 24 years. * Completed or currently pursuing high school education. * Interest in technology and willingness to learn. * Strong communication and interpersonal skills. * Ability to work collaboratively and under supervision. * Residence in Santa Bárbara d'Oeste or Americana. Benefits: * Market-competitive apprenticeship stipend. * Transportation allowance. * Wellhub (Gympass). * Telemedicine. * Life insurance. * Free parking. * Opportunities for professional growth and development. If you are enthusiastic, motivated, and ready to embark on this journey of learning and growth, this position is for you! Job type: Apprenticeship