IT Technician_hrpt

Description

Job Summary: An IT professional focused on technical support, hardware and software maintenance, network management, and end-user assistance in Windows and Linux environments. Key Highlights: 1. Hardware and operating system support and maintenance 2. Network management and connectivity troubleshooting 3. IT helpdesk ticket handling and user guidance Description: * Completed high school education; * Technical course in Information Technology. * Experience in hardware maintenance (desktops, notebooks, printers). * Knowledge of Windows and Linux operating systems. * Ability to provide user support and resolve software and network issues. * Basic understanding of information security. * Knowledge of computer networks (network configuration and maintenance); * Handling helpdesk tickets and logging them in helpdesk systems. Desirable: * Prior experience in corporate or hospital environments; * Basic knowledge of networking (TCP/IP, cabling, router configuration); * Understanding of information security and backups; * Additional IT-related certifications or courses; * Basic knowledge of Brazil's National Health System policy. * Configure and support Windows and Linux operating systems, ensuring optimal workplace environment functionality; * Perform preventive and corrective maintenance on IT equipment such as desktops, notebooks, printers, and network devices; * Diagnose computer network issues and implement necessary corrections to restore connectivity; * Create, configure, and manage user accounts, corporate email addresses, and access permissions in accordance with internal security policies; * Monitor IT infrastructure performance, identifying and resolving potential failures or areas requiring improvement; * Ensure all equipment is updated with the latest security patches and antivirus software per company policies; * Support IT projects, including system upgrades, migrations, and implementation of new technological solutions; * Document all performed activities, maintaining detailed records for auditing and quality control purposes; * Guide users on proper use of IT resources and promote good information security practices; * Perform other related tasks. 2511170202461874441