IT Technician

Description

Job Summary: Responsible for computer maintenance and installation, diagnosis and resolution of issues with printers and multifunction devices from various brands, as well as customer service. Key Highlights: 1. Computer and printer maintenance and installation 2. Technical customer support focused on printers 3. Opportunity at an IT equipment leasing company **Description:** * Perform computer maintenance and installation; * Diagnose and resolve issues with inkjet and laser printers and multifunction devices from multiple brands: Ricoh, HP, Brother, Canon, Kyocera; * Perform preventive and corrective maintenance on printers, multifunction devices, and computers, including component replacement, consumables replenishment, and equipment cleaning; * Respond to customer service requests to resolve technical issues related to printers and multifunction devices; * Provide courteous and professional customer service, guiding users on proper equipment usage and offering solutions to improve equipment performance; * Maintain accurate records of performed activities and serviced equipment. **Experience and Requirements** * Completed technical or higher education; * Driver's license; * Availability for travel; * Proven experience in maintaining inkjet and laser printers and multifunction devices from multiple brands; * Strong organizational skills and attention to detail; * Customer service skills and good verbal and written communication; * Ability to work in a team and collaborate with other departments. **About Alucom** * Alucom is a company headquartered in Fortaleza, operating throughout the state of Ceará, São Paulo, Mato Grosso do Sul, Paraíba, Santa Catarina, and Maranhão. The company specializes in leasing IT equipment, including computers, printers, multifunction devices, scanners, plotters, copiers, routers, and uninterruptible power supplies (UPS). Employment Type: Full-time CLT Compensation: Starting from R$1\.850,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Education: * Completed Technical Education (Mandatory) Experience: * Printers and multifunction devices (Mandatory) License/Certification: * Driver's license (Mandatory)